We’ve always asked patients to rate and feedback on individual pieces of content sent to them by their clinician. Now we’ve started to routinely collect patient ratings and feedback about how useful Recap Health has been for them.
We now survey all patients 6 weeks after they receive their first piece of content. The latest patient usefulness scores are 3.6/5 (mean) & 4/5 (mode).
We can also help NHS Trusts to drill down to see overall usefulness scores by services, teams individual clinicians.
We are delighted. This gives us really good foundation to work with clinical teams to find ways to improve the numbers.