Patient provided feedback to drive improvement

By November 27, 2019Uncategorized

It’s hard to improve something if you can’t measure it. That’s why we’ve just released two new data features on Recap Health:

First – Administrators can see the overall usefulness scores, provided by patients after 6 weeks of use. This data can be seen by service and team to enable useful comparisons to be made and improvement conversations to be focused. By default, patient provided usefulness scores are only seen by Administrators. However we can easily change this so that all clinicians using the same instance of Recap Health can see the patient usefulness scores, for their own team and service as well as the organisation as a whole;

Second – Administrators can now see all the comments and ratings patients submit about the educational material they’ve been sent in one place.