Patient provided feedback to drive improvement

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It’s hard to improve something if you can’t measure it. That’s why we’ve just released two new data features on Recap Health:

First – Administrators can see the overall usefulness scores, provided by patients after 6 weeks of use. This data can be seen by service and team to enable useful comparisons to be made and improvement conversations to be focused. By default, patient provided usefulness scores are only seen by Administrators. However we can easily change this so that all clinicians using the same instance of Recap Health can see the patient usefulness scores, for their own team and service as well as the organisation as a whole;

Second – Administrators can now see all the comments and ratings patients submit about the educational material they’ve been sent in one place.

Version 8 Released

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We are really pleased to announce that release 8 of Recap Health is now live. It’s a big release, but unlike previous ones , this is mostly focused on ‘under the hood’ improvements.

Clinicians and patients using Recap won’t notice many changes apart from some performance improvements.  But importantly Recap Health now runs on the latest web framework platform. This means its ‘future proofed’ and highly likely to run without problems for the next 18 months. Not the most exciting news perhaps but really important. We hope you agree.

We’re at NHS Expo this week

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We’re in Manchester Sept 4 and 5 at NHS Expo 19.  Come and say hello and tell us what you think about Recap Health.

We’ll be on the AHSN national network stand, along with lots of other exciting new digital tools and services that AHSNs around England are supporting.

Usefulness scores from patients

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We’ve always asked patients to rate and feedback on individual pieces of content sent to them by their clinician. Now we’ve started to routinely collect patient ratings and feedback about how useful Recap Health has been for them.

We now survey all patients 6 weeks after they receive their first piece of content. The latest patient usefulness scores are 3.6/5 (mean) & 4/5 (mode).

We can also help NHS Trusts to drill down to see overall usefulness scores by services, teams individual clinicians.

We are delighted. This gives us really good foundation to work with clinical teams to find ways to improve the numbers.