Usefulness scores from patients

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We’ve always asked patients to rate and feedback on individual pieces of content sent to them by their clinician. Now we’ve started to routinely collect patient ratings and feedback about how useful Recap Health has been for them.

We now survey all patients 6 weeks after they receive their first piece of content. The latest patient usefulness scores are 3.6/5 (mean) & 4/5 (mode).

We can also help NHS Trusts to drill down to see overall usefulness scores by services, teams individual clinicians.

We are delighted. This gives us really good foundation to work with clinical teams to find ways to improve the numbers.

Nottinghamshire Healthcare passes 1 million content sends

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Over 2,300 clinicians working for Nottinghamshire Healthcare NHS FT have sent their locally approved Recap Health content (videos, leaflets and links to apps and third party website pages) more than 1 million times to patients across the County.

Andrew Haw, Head of Health Informatics for Nottinghamshire Healthcare says, “Recap Health has given us the opportunity to re-design services and provide education and advice to our patients in a modern, engaging and accessible format. Our clinicians and our patients give us great feedback on how easy it is to use”.

Recap Health goes live at Royal Stoke University Hospital

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After lots of careful preparation, Recap Health is being used by Heart Failure teams at Royal Stoke Hospital and Midlands Partnership NHS FT.

The teams are using Recap health to distribute over 100 pieces of approved heart failure content curated by our content partner, Pumping Marvellous. The 8 information packs include:

  • New Diagnosis: Essential Information
  • Reasons for Heart Failure
  • Tests and Investigations
  • Cardiac Devices
  • Rehabilitation

Each pack includes a mix of  trusted videos, leaflets and links to third party website pages.

Clinicians are starting to create and add locally generated content to the Recap Health library. The initial focus is on local End of Life and Palliative Care resources.

Release 7 of Recap Health now live

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Release 7 of Recap Health went live today. A big release, with lots of new features, including:

  1. reminders to patients to view their content if not seen and
  2. monthly emails to all registered clinicians, alerting them to new content in the Trust library and use stats for their team and organisation.

That concludes over 18 months of development work in partnership with our friends at Nottinghamshire Healthcare NHS FT.

Recap Health part of NHSE Digital Test Bed Programme

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Recap Health is part of NHS England’s Digital Test Beds programme. The initiative, led by University Hospitals of North Midlands and Midlands Partnership NHS FT plans to make use of Recap Health in a £1.2 million initiative to better serve patients across the heart failure pathway and reduce readmissions.

Heart failure is a chronic long term condition that causes worsening symptoms, repeated, prolonged hospitalisation and eventually death. It accounts for one million bed days in hospital yearly in the UK, with 2/3 of the total £1 billion pound annual spend by the NHS spent on hospital stays.

The aim of this initiative is to reduce hospital readmissions with savings to the local health economy of approximately £300,000 per year.

Dr Dargoi Satchi, UHNM Consultant Cardiologist, says: “We are delighted to have our first patients benefitting from our project which we hope will improve people’s lives and empower and inform them to manage their health better.

Working with our digital partners as well as our health partners across Staffordshire and Stoke-on-Trent we are able to support patients through faster access to treatment before they become unwell and need hospital care”.