Improvements to patient feedback feature

By April 20, 2020Uncategorized

We released a small but important update to Recap Health late last week ( v 8.2). This improvement relates mainly to how local NHS Recap Health Administrators access and utilise patient ratings and feedback about content read.

NHS Trust designated Admins can now:

  1. see a high level summary of all content feedback ratings received from patients and clinicians 
  2. filter individual pieces of content feedback by service and by clinicians or patients 
  3. most importantly, download a CSV file of all content feedback (ratings and comments) together with Recap ID, Content ID, patient or clinician name, date feedback created etc to aid local analysis