Recap Health is a digital distribution and impact measurement system for patient information, created in partnership with Nottinghamshire Healthcare NHS FT.

– Patients are better informed and better able to self care

– Clinicians provide a more professional and safe service, with information distribution embedded into service delivery processes

– NHS organisations can access data showing the relationships between patient information, patient read rates and activation levels, clinical outcomes and financial savings

Recap Health can be used by individual services, NHS Trusts, STPs and clinical networks. It is cloud-hosted, secure and GDPR compliant.

News: Recap Health has recently won funding support from Innovate UK via NHS England’s Innovation Test Bed initiative. Find out more…

How does it work?

Step 1.    Clinicians find patient information (leaflets, videos, website pages) in the library and send to individual patients.

Step 2.    Patients login to their personal webpages and view their information.

Step 3.    Data dashboards show information sent, read rates, patient activation levels by clinician, team, service and organisation.

For patients

  • Email notifications for new content waiting
  • Share content with family, friends and carers
  • Provide feedback and ratings on content received
  • Respond to in-app engagement messages

For clinicians

  • Send information individually or in pre-defined packs e.g. new diagnosis pack
  • Store favourite content for easy retrieval
  • View patient and clinician reviews and ratings of content
  • View data e.g. volume and type of information issued by clinician, team & service plus information view rates by patient

For organisations

  • Add own content or from content partners, including Patient Information Forum members
  • Engage with patients and clinicians via in-app messages and emails
  • Nudge patients to view unread information
  • Present surveys to measure impact of content on patient knowledge and activation levels
  • Open up two-way communication with ‘at risk’ patients
  • Export data for analysis, linked to outcomes

Assured Content

NHS Trusts and clinicians can add, curate and manage their own patient-facing content using Recap Health’s bespoke content management module. In addition, we have partnerships to provide high quality accredited content from a range of respected information providers. Partners include:

Patient Information Forum

NHS Choices

Health and Care Videos

Patient Information Forum members include a wide variety of respected healthcare charities that may provide content for Recap Health. PIF’s members include:


Recap Health has given us the opportunity to re-design services and provide education and advice to our patients in a modern, engaging and accessible format. Our clinicians and our patients give us great feedback on how easy it is to use.

Andrew Haw - Head of Health Informatics, Nottinghamshire Healthcare NHS Foundation Trust

Despite numerous policy statements hailing the importance of information, the evidence shows that patients still do not feel properly informed. PIF is excited about the opportunities Recap Health can deliver, enabling healthcare staff to share relevant digital content directly with their patients.

Sue Farrington - Chair of the Patient Information Forum (PIF)


More information

Recap Health - Overview Slides
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Why Recap Health matters

The benefits of using Recap Health are supported by reputable research, including:

PIF, Making The Case For Information Report

“The evidence shows that providing high quality health information is beneficial. It has a positive impact on service utilisation and health costs, patients’ experience of healthcare and patients’ health behaviour and status.”

View the full report here

What clinicians say

“I just think it’s a brilliant platform. Patients can access information whenever they want. 24 hours a day.”

“People with long term conditions need information to build their confidence so they can self manage. Knowledge is power.”

“Patients like it and find it easy to access. It opens up a wealth of information for them that they can access at their leisure.”

“It’s a very professional way of giving information. With Recap patients get up to date information automatically. ”

“Giving a vulnerable client a leaflet always makes me feel a little uneasy. Giving information via a password protects people more.”

Buy Recap Health on the Digital Marketplace

Recap Health can now be bought hassle free as software as a service on the Crown Commercial Services’ public sector procurement platform. The recent G-Cloud 10 framework is fully EU compliant.

Buy a Recap Health licence by visiting the Digital Marketplace.

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