Privacy Policy

At Health2Works, we are committed to respecting your privacy and protecting your personal information.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

If you have any queries regarding this policy, please address them to support@health2works.com or call us on 0800 0698214 or write to us at Suite G12, Copthall House, King Street, Newcastle-under-Lyme, Staffordshire, ST5 1UE.

Who we are

At Health2Works, we specialise in creating web and mobile applications that help NHS and Local Government organisations support patients and clients better. What matters most to us is creating new ways to deliver real improvements to people’s lives, their health and their wellbeing. Our products are tried, tested and trusted by health and social care professionals, patients and the general public.

How we collect information about you

We collect information that you directly provide us with, for example when you contact us. We may also collect information on website usage such as page visits and time spent on the site through the use of Cookies.

What information do we collect?

When you interact with us or our website, we may collect your name, location, email address, IP addresses, and information regarding what pages you access and when.

We only collect your name and email address when you explicitly consent to provide them to us. We track website usage information using Cookies (see later section).

If you contact us through the live chat, your information is not held by us, it is collected by Intercom, the organisation that owns the app (you can find out more about Intercom’s Privacy Policy here).

How do we use this information?

We may use this information to respond to your queries, send you the communications which you have requested, and for internal record keeping. We may also use the website usage information to improve this website.

We review our data retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity to occur.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We will only share personal information within Health2Works for the purposes for which it was obtained. We will keep your information confidential except where disclosure is required or permitted by the law.

Use of Intercom Services: We sometimes use Intercom to facilitate communications with site visitors, either via email, or via in-app messages from this website. As part of our service agreement, Intercom may collect publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit  https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at  https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us at support@health2works.com or call us on 0800 0698214 or write to us at Suite G12, Copthall House, King Street, Newcastle-under-Lyme, Staffordshire, ST5 1UE.

How we protect your information

We take appropriate physical, electronic and managerial measures to ensure we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures pease note that the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the owner’s risk.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at support@health2works.com or call us on 0800 0698214or write to us at Suite G12, Copthall House, King Street, Newcastle-under-Lyme, Staffordshire, ST5 1UE.

You have the right to ask for a copy of the information Health2Works hold about you. Please email support@health2works.com or call us on 0800 0698214 or write to us at Suite G12, Copthall House, King Street, Newcastle-under-Lyme, Staffordshire, ST5 1UE to request a copy of the information we hold on you. We usually process these Subject Access Requests free of charge although in certain circumstances we may ask you for an administrative fee of £10.00 to cover the costs of obtaining this information.

Use of Cookies

Like many other websites, the Health2Works website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. They improve your experience of using a website for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. You can find more information about Cookies at www.allaboutcookies.org.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Review of this Policy

We keep this Policy under regular review, so you may wish to check it each time you submit personal information. This Policy was last updated in May 2018.